Scaling Remine for the Future (... and the present)

Remine had always reached agents through their MLS. As those contracts ended, the product had to sell itself directly for the first time: to agents one at a time, and to brokerages buying for whole teams. That meant customers who signed up, paid, managed, and canceled on their own, inside a product that assumed an association handled all of it. I redesigned the account experience for that shift, with each task showing what mattered in the moment and keeping the deeper controls a step away.